Flooding in Southern Alberta Updated Notice to Customers

In response to the damage caused by the recent flooding in Southern Alberta, please read this important message.

To make a claim, call us at 1-877-323-0343.

  • TD Insurance Meloche Monnex recognizes that this is a very difficult time for everyone affected by the recent flood event in Southern Alberta.
  • Our insurance representatives are currently working with our customers, on an individual basis, to review and assess damages caused by this event, including sewer backup damages.
  • Recognizing the extent of the devastation and the hardship that many of our customers are experiencing as a result of the flooding, TD Insurance Meloche Monnex will pay sewer backup losses from this event according to the endorsement and its limit. Our insurance representatives will be reaching out to affected customers in the next few days.
  • Alongside insurance payments, further financial support for flood victims may be available through the Alberta Emergency Management Agency’s disaster recovery program, so Albertans may get the full measure of financial support they need to rebuild.

If you have suffered loss from other forms of damage, such as damage to vehicles, please contact our claims centre.

We want to guide you through the claims process. For information on the key steps in a water damage claim, please visit our Water Damage claim scenario.

If your claim has been declined and you wish to appeal that decision, please follow the process outlined here.